HelpDesk Live Chat Support
	Hello. Thank you for your call. What can I help you with? Our live chat support feature can provide quick solutions to your technical issues you experience at  your desktop. You can also multitask while receiving support from an agent. Click on the chat icon and we'll be right with you.
	Common Problems - Quickly Solved
		Password Problems - Quickly Reset your District Password Did you know you can quickly reset your District logon/password which would include; your Windows logon, District email, Aeries, Office 365, or Google accounts, by simply utilizing any District computer which is currently logged onto the network and visiting the Password Reset Portal? Learn how to reset your password with this Password Management Video.
		Access your District Email Anywhere, Anytime Are you having trouble accessing your District email? Your computer may have a few "loose" settings, but regardless of the email connectivity reason (except unknown password), you can get guaranteed access to your District email inbox using the District's Outlook Web App known as OWA.  • Access your District email anywhere, anytime -  https://owa.sbcusd.k12.ca.us Login Example: sbc-district\firstnamelastname and your District password
		IOS DEVICE (iPad & iPhone) Wi-Fi and Email Setup Connect to District WiFi - Watch this short video to get and IOS device (iPad or iPhone) connected to the District WiFi. Connect to your District Email Quickly and Easily with OUTLOOK Watch this short video to get an IOS device (iPad or iPhone) connected to your District email.   Reset District WiFi Password - Did you change your District password? Is your device no longer connecting to the District's WiFi? Watch this short video & reset your IOS device (iPad or iPhone) District WiFi password. Reset District Email Password - Did you change your District password? Is your device no longer connecting to your District email? Watch this short video & reset your IOS device (iPad or iPhone) device District email password.
		ANDROID DEVICE Wi-Fi and Email Setup Connect to District WiFi - Watch this short video to get an Android device connected to the District WiFi. Connect to your District Email Quickly and Easily with OUTLOOK Watch this short video to get an Android device connected to your District email. Reset District WiFi Password - Did you change your District password? Is your device no longer connecting to the District's WiFi? Watch this short video & reset Android device District WiFi password. Reset District Email Password - Did you change your District password? Is your device no longer connecting to your District email? Watch this short video & reset your Android device District email password.

Our Vision

In support of the District’s Information and Communication Strategy, our vision is to provide a customer focused, single point of contact for IT Services, taking ownership of issues and requests, making the best use of people and tools, and delivering useful, friendly support and advice to all customers.

Our Mission Statement

The Information Technology Help Desk mission is to effectively and efficiently provide access and availability to IT support services to the satisfaction of all its customers by providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their business roles.

Services

The Information Technology Help Desk offers a number of technology services including; computer hardware support, first-line approved software support, first-line network support, device connectivity, and general troubleshooting.

Contact and Hours of Operation

HelpDesk Support Hours:
7:00 am to 4:30 pm, Monday through Friday.

Phone: (909) 888-4357
Email: helpdesk@sbcusd.com
Chat: Live Chat Support

Monthly How To's - Tips and Tricks

Did you know the Information Technology's monthly newsletter Tips and Tricks is a great source of information that can help you identify and accomplish various systems and software procedures that are common in the District? The Tips and Tricks newsletter works to define, coordinate, and promote information surrounding systems development, systems changes, systems use, and cyclical systems procedures in the District. Reading through each month's Tips and Tricks will keep you informed and empowered with up to date District technology activities. Look for Tips and Tricks in your inbox at the beginning of each month.

District Video Support Library

Did you know the District maintains a comprehensive video support library? The library has numerous support videos for Aeries, SAP, Google, MS Office, Adobe, and more. Use the videos to brush up on many actions and procedures you perform. Watch a video to learn a new function or feature. Aeries Queries, Gradebook, Scheduling, Mail Merge, Google Driver, Office 365, it's all there. Bookmark the Video Support Library in your browser today.