Help Desk

Get Help - Enter a Help Desk Ticket
Enter a help desk ticket
Quickly submit a Help Desk ticket by going to: https://sbcusd.gethelphss.com  

             How to Enter a Ticket.
Password Problems
Reset Your Password Password Problems - Reset your District Password
District employees can quickly reset their District logon/password which would include; your Windows logon, Aeries, Office 365, or Google account, by simply utilizing any District computer which is currently logged onto the District network and visiting the the password reset portal at: https://passwordreset.sbcusd.k12.ca.us.

video iconLearn how to manage your password with this Password Management Video.
G Suite (email and calendaring) Support Center
   G Suite Help Need help with email and calendaring in G Suite?

Visit our G Suite support center for training information, as well as self help support content.
Get TeamViewer
Download Teamviewer TeamViewer is a web-based software application used for remote access and support. It enables our help desk agents to view your computer's screen and perform actions as if they were directly in front of your device. Download TeamViewer so a help desk agent can assist you.

Contact and Hours of Operation

Help Desk Support Hours:
7:30 am to 4:00 pm,
Monday through Friday.

Help Desk phone: (909) 888-4357

Our Vision

In support of the District’s Information and Communication Strategy, our vision is to provide a customer focused, single point of contact for IT Services, taking ownership of issues and requests, making the best use of people and tools, and delivering useful, friendly support and advice to all customers.

Our Mission Statement

The Information Technology Help Desk mission is to effectively and efficiently provide access and availability to IT support services to the satisfaction of all its customers by providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their business roles.

District Applications Video Support Library
Video Support LibraryDid you know the Training Specialists maintain a comprehensive video support library? The library has numerous support videos for Aeries, SAP, Google, MS Office, Adobe, and more. Use the videos to brush up on many actions and procedures you perform. Aeries Queries, Gradebook, Scheduling, Mail Merge, Google Driver, Office 365, it's all there. Bookmark the Video Support Library in your browser today.

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