Our Vision
In support of the District’s Information and Communication Strategy, our vision is to provide a customer focused, single point of contact for IT Services, taking ownership of issues and requests, making the best use of people and tools, and delivering useful, friendly support and advice to all customers.
Our Mission Statement
The Information Technology Help Desk mission is to effectively and efficiently provide access and availability to IT support services to the satisfaction of all its customers by providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their business roles.
Services
The Information Technology Help Desk offers a number of technology services including; c
omputer hardware support, first-line approved software support, first-line network support, device connectivity, and general troubleshooting.
Contact and Hours of Operation
HelpDesk Support Hours:
7 am to 4:30 pm, Monday through Friday.
Phone: (909) 888-4357
Email: helpdesk@sbcusd.com
Chat: Live Chat Support
Monthly How To's - Tips and Tricks
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Did you know the Information Technology's monthly newsletter Tips and Tricks is a great source of information that can help you identify and accomplish various systems and software procedures that are common in the District? The Tips and Tricks newsletter works to define, coordinate, and promote information surrounding systems development, systems changes, systems use, and cyclical systems procedures in the District. Reading through each month's Tips and Tricks will keep you informed and empowered with up to date District technology activities. Look for Tips and Tricks in your inbox at the beginning of each month. |
District Applications Video Support Library |
Did you know the Training Specialists maintain a comprehensive video support library? The library has numerous support videos for Aeries, SAP, Google, MS Office, Adobe, and more. Use the videos to brush up on many actions and procedures you perform. Watch a video to learn a new function or feature. Aeries Queries, Gradebook, Scheduling, Mail Merge, Google Driver, Office 365, it's all there. Bookmark the Video Support Library in your browser today.
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