Monthly How To's - Tips and Tricks
	Did you know the Information Technology's monthly newsletter Tips and Tricks is a great source of information that can help you identify and accomplish various systems and software procedures that are common in the District? The Tips and Tricks newsletter works to define, coordinate, and promote information surrounding systems development, systems changes, systems use, and cyclical systems procedures in the District. Reading through each month's Tips and Tricks will keep you informed and empowered with up to date District technology activities. Look for Tips and Tricks in your inbox at the beginning of each month.
	Common Problems - Quickly Solved
		Password Problems - Quickly Reset your District Password Did you know you can quickly reset your District logon/password which would include; your Windows logon, District email, Aeries, Office 365, or Google accounts, by simply utilizing any District computer which is currently logged onto the network and visiting the Password Reset Portal? Learn how to reset your password with this Password Reset QRG.
		IOS Device (iPad & iPhone) Wi-Fi and or Email Password Reset Did your District password change? Is your iPad or iPhone no longer connected to the District Wi-Fi or your District Email? With a couple of quick taps of the screen you can reconnect your IOS device (iPad or iPhone) to the District's Wi-Fi or your District email. Reconnect your IOS device with this short QRG. • Never connected your device before? Learn how to setup District Wi-Fi & Email on your IOS device (iPad and iPhone).
		Android Device Wi-Fi and or Email Password Reset Did your District password change? Is your Android device no longer connected to the District Wi-Fi or your District Email? With a couple of quick taps of the screen you can reconnect your Android device to the District's Wi-Fi or reconnect it to your District email. Get your Android device reconnected with this short QRG. • Never connected your device before? Learn how to setup District Wi-Fi & Email on your Android device.
		Access your District Email Anywhere, Anytime Are you having trouble accessing your District email? Your computer may have a few "loose" settings, but regardless of the email connectivity reason (except unknown password), you can get guaranteed access to your District email inbox using the District's Outlook Web App known as OWA.  • Access your District email anywhere, anytime -  https://owa.sbcusd.k12.ca.us Login Example: sbc-district\firstnamelastname and your District password

Our Vision

In support of the District’s Information and Communication Strategy, our vision is to provide a customer focused, single point of contact for IT Services, taking ownership of issues and requests, making the best use of people and tools, and delivering useful, friendly support and advice to all customers.

Our Mission Statement

The Information Technology Help Desk mission is to effectively and efficiently provide access and availability to IT support services to the satisfaction of all its customers by providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their business roles.

Services

The Information Technology Help Desk offers a number of technology services including; computer hardware support, first-line approved software support, first-line network support, device connectivity, and general troubleshooting.

Contact and Hours of Operation

HelpDesk Support Hours:
7:00 am to 4:30 pm, Monday through Friday.

Phone: (909) 888-4357
Email: helpdesk@sbcusd.com