Admin

Information Technology

Our Vision

    
         
Marie Espinoza
Acting Information Technology Director
Email

Cecil Wright
Assistant Director
(Application Systems/Operations)
Email

Johnè Johnson
Assistant Director
(Networking Systems/Security)
Email

793 North E Street
San Bernardino, CA 92410

Ph: (909) 386-2550
Fx:  (909) 386-2554

Building Hours
Monday - Friday
8 a.m. to 4:30 p.m.
In support of the District’s Information and Communication Strategy, our vision is to provide a customer focused, single point of contact for IT Services, taking ownership of issues and requests, making the best use of people and tools, and delivering useful, friendly support and advice to all customers.

Our Mission Statement

The Information Technology Help Desk mission is to effectively and efficiently provide access and availability to IT support services to the satisfaction of all its customers by providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their business roles.

These goals will be achieved through:
  1. Knowledge of emerging technologies and industry trends
  2. Leadership in the selection and delivery of information systems
  3. Serving as "consultants" to the District employees
  4. Personalized attention to end-user needs
  5. Emphasis on the service role of the department
  6. Excellence in all aspects of customer service
  7. Development of effective relationships with our users in order to develop collaborative information systems solutions.

Contact and Hours of Operation

SMART Building Hours are 8:00 am to 4:30 pm, Monday through Friday
793 N. E Street, San Bernardino 92410

HelpDesk - Technical Support
Takes calls for: wireless issues, device updates, computers, printers, logins, network (Internet), MS Office, HelpDesk.
Hours are 7:00 am to 4:30 pm, Monday through Friday.
Please use (909) 888-4357 when calling for HelpDesk assistance. 
Or you can email the HelpDesk at helpdesk@sbcusd.com

Training Specialist Support
Takes calls for: Aeries, SAP, Financial 2000, MS Windows, MS Office, and SchoolDude (room reservations) and more.
Hours are 8:00 am to 4:30 pm, Monday through Friday.
Please use (909) 386-2550 when calling for training support.
Or you can email the Training Team at techtraining@sbcusd.com

Additional Support
Custom Aeries Reports and Queries: reports@sbcusd.k12.ca.us

Network and System Access/Logins
Help for: Windows, Outlook, Aeries for staff, Aeries for teachers, SAP, and SchoolMessenger Communicate: securityspecialist@sbcusd.com

Contacting a Specific IT Staff Member
Please use (909) 386-2550 when calling for an IT staff member. 

Our Mission Statement
Our Mission Statement

777 North F Street, San Bernardino, CA 92410 | Phone: (909) 381-1100 | Fax:

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