Tech Support/Cyber Tech

The San Bernardino City Unified School District prides itself on providing top of the line customer service. From inquiring about a device or an internet hotspot to troubleshooting, the District is here for all of technology needs.

For student technical assistance, please click on the buttons below to complete for form so we can better support our students and families with their technical support needs.

Submit a Tech Support Request      Submit a Tech Support Request

Or please call CyberTech at (866) 223-8685 and their available daily from 8 a.m. to 10 p.m.. (please be prepared to leave a message if our support specialists are unable to take your call because they are helping other parents)



Tech Support Hotline



Communication/Information to Parents/Students



Parent Letter regarding Student Emails

Dear San Bernardino City Unified School District Families,

The District is establishing ways to provide continuity of learning for our students during the school closures related to the COVID -19 Pandemic. One of our goals is to connect students and their teachers with remote access to one another to ensure the best possible learning opportunities and the least amount of possible exposure. SBCUSD will enable Google email (Gmail) for all students after spring break on April 6, 2020. K-8 students will be able to send and receive email in an environment that does not allow access from outside the district e-mail domain. High school student accounts will allow access from outside the district e-mail domain so that they can connect with colleges where they may be participating in dual enrollment courses, employers and potential colleges they would like to attend.

The District is committed to protecting the privacy and safety of its students in online environments. Parents should be aware that there are no ads in Google for Education (G Suite) services, and students’ personal information will not be used to create ad profiles for targeted advertising. Additionally, parents and students should be aware that the District will monitor student e-mail and G Suite use, and students are expected to follow all aspects of the SBCUSD Student Technology Responsible Use Agreement when using G Suite or any other District technology service.

To review the SBCUSD Student Technology Responsible Use Agreement go to http://bit.ly/SBCUSDsuae (English) or http://bit.ly/SBCUSDsuas (Spanish).

For instructions and assistance with logging in and using Gmail, see the resources below.

Getting Started with Student Gmail Quick Reference Guide (QRG) -- see the included document or visit: https://bit.ly/SBCUSD-student-email-QRG

Student email address are avaiable through the District's Aeries Student/Parent Portal at: https://sbcusd.asp.aeries.net/student/

Directions on setting up an Aeries Student/Parent Portal account are available at https://bit.ly/SBCUSD-parent-portal (English) or https://bit.ly/SBCUSD-parent-portal-sp (Spanish). NOTE: If you do not have the VPC code needed to set up a portal account, please contact Cybertech at (866) 223- 8685, 8am - 10pm, seven days a week.

Additional information and resources for families on student cybersafety and email are included below.
● Privacy and internet safety -- http://bit.ly/CSsafeonline
● What students should know about sending email -- http://bit.ly/emailtoteacher
● Social Media Red Flags for Parents -- http://bit.ly/SM-red-flags

For additional questions and support:
● Email studentemailsupport@sbcusd.k12.ca.us
● Call Cybertech at (866) 223- 8685, 8am - 10pm, seven days a week



Internet Resources/Options



Affordable Internet - English Flyer      Affordable Internet - Spanish Flyer  



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