Admin

Tech Support/Cyber Tech

The San Bernardino City Unified School District prides itself on providing top of the line customer service. From inquiring about a device or an internet hotspot to troubleshooting, the District is here for all of technology needs.

For student technical assistance, please click on the buttons below to complete for form so we can better support our students and families with their technical support needs.

Submit a Tech Support Request      Submit a Tech Support Request

Or please call CyberTech at (866) 223-8685 and their available daily from 8 a.m. to 10 p.m.. (please be prepared to leave a message if our support specialists are unable to take your call because they are helping other parents)



Tech Support Hotline



Communication/Information to Parents/Students



Parent Letter regarding Student Emails

Dear San Bernardino City Unified School District Families,

The District is establishing ways to provide continuity of learning for our students during the school closures related to the COVID -19 Pandemic. One of our goals is to connect students and their teachers with remote access to one another to ensure the best possible learning opportunities and the least amount of possible exposure. SBCUSD will enable Google email (Gmail) for all students after spring break on April 6, 2020. K-8 students will be able to send and receive email in an environment that does not allow access from outside the district e-mail domain. High school student accounts will allow access from outside the district e-mail domain so that they can connect with colleges where they may be participating in dual enrollment courses, employers and potential colleges they would like to attend.

The District is committed to protecting the privacy and safety of its students in online environments. Parents should be aware that there are no ads in Google for Education (G Suite) services, and students’ personal information will not be used to create ad profiles for targeted advertising. Additionally, parents and students should be aware that the District will monitor student e-mail and G Suite use, and students are expected to follow all aspects of the SBCUSD Student Technology Responsible Use Agreement when using G Suite or any other District technology service.

To review the SBCUSD Student Technology Responsible Use Agreement go to http://bit.ly/SBCUSDsuae (English) or http://bit.ly/SBCUSDsuas (Spanish).

For instructions and assistance with logging in and using Gmail, see the resources below.

Getting Started with Student Gmail Quick Reference Guide (QRG) -- see the included document or visit: https://bit.ly/SBCUSD-student-email-QRG

Student email address are avaiable through the District's Aeries Student/Parent Portal at: https://sbcusd.asp.aeries.net/student/

Directions on setting up an Aeries Student/Parent Portal account are available at https://bit.ly/SBCUSD-parent-portal (English) or https://bit.ly/SBCUSD-parent-portal-sp (Spanish). NOTE: If you do not have the VPC code needed to set up a portal account, please contact Cybertech at (866) 223- 8685, 8am - 10pm, seven days a week.

Additional information and resources for families on student cybersafety and email are included below.
● Privacy and internet safety -- http://bit.ly/CSsafeonline
● What students should know about sending email -- http://bit.ly/emailtoteacher
● Social Media Red Flags for Parents -- http://bit.ly/SM-red-flags

For additional questions and support:
● Email studentemailsupport@sbcusd.k12.ca.us
● Call Cybertech at (866) 223- 8685, 8am - 10pm, seven days a week



Internet Resources/Options



Affordable Home Internet Options Flyer - English      Folleto de opciones de Internet en el hogar asequible - Español



Home Internet for ONLY $10-$23 a month! For a limited time some providers are offering 2 months free.

You may qualify for affordable, Home Internet if you are participating in one of the following programs:
---> Child Enrolled in the NSLP (National School Lunch Program)
---> CalFresh (food stamps) or Supplemental Nutrition Assistance Program (SNAP)
---> Supplemental Security Income (SSI)
--->Medi-Cal
---> Or Have a Household Income Under $40,000/year

To determine which of the Internet providers serves your area enter your zip code at this site: www.everyoneon.org/cetf. It will list your choices and you can call the companies in your area.

IMPORTANT INFORMATION:
Families may need to show that their child/children qualify for the National School Lunch Program (NSLP) in order to access some low-cost/no-cost Internet offers. In March, letters were sent to families that qualify for the NSLP. If you can't find your letter and need an electronic copy, you can email Nancy.Pic@sbcusd.k12.ca.us and we will send you an electronic copy.

SPECTRUM: 844-525-1574
$23/mo
*For 2 months free ask for Spectrum Internet Assist. If you qualify your bill will be $23 after the free offer. No school lunch letter required for a limited time only

HUMAN - IT: 888-519-4724
$15/mo

ACCESS from AT&T: 855-220-5211
$10/mo
2 months free of Access for a limited time.

FRONTIER COMMUNICATIONS: 855-970-1449
$20/mo

COMCAST: 855-846-8376
$9.99/mo
*2 months free of Essential for a limited time.

*SBCUSD is not responsible for the services/fees associated with these internet providers.

Please return Chromebook/Internet hotspot to the school office if your child leaves the school district or graduates from high school.



Internet For All Now: The California Emerging Technology Fund has provided access to affordable offers, as well as a number to call 1-844-841-INFO (4636) to assist parents: http://www.internetforallnow.org/get_affordable_internet_today

The following table contains special offers extended by various providers throughout the state.


AT&T: No termination regardless of ability to pay, waive late payment fees due to inability to pay, and keep public Wi-Fi hotspots open for those who need them.

  • Up to $10 per month (plus taxes) 
  • 10 Mbps 
  • No term commitment 
  • No deposit 
  • No installation fee


In-home modem included


Comcast/Xfinity: New customers who sign up for Internet Essentials will receive 60 days of free internet service, increase speeds from 15/2 to 25/3, 40 hours of Xfinity Wi-Fi hotspots per month and open on an unlimited basis.

  • Internet Essentials Free to New Customers 
  • Xfinity Wi-Fi Free For Everyone 
  • Pausing Our Data Plan


No Disconnects or Late Fees


Cox: New customers will receive their first month of service free. Offer available through May 12, 2020. Remote customer service support at no charge between now and May 12, 2020.

  • $9.95 per month (plus taxes) 
  • 10 Mbps 
  • No term commitment 
  • No deposit 
  • No installation fee


In-home modem included


Spectrum/Charter: Charter Communications, Spectrum’s parent company, announced Friday that beginning March 16, it will make its services available for free for 60 days to households with K–12 and/or college students who do not already have internet through the company.

  •  Free Internet modem 
  •  High-speed Internet at 30 Mbps 
  •  No data caps 
  •  No contracts


Optional in-home Wi-Fi service at $5/month


Sprint: Sprint announced the following general: For the next 60 days:

  • No disconnects or late fees 


Starting on Tuesday, March 17:

  • Complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3.


By Thursday, March 19:

  • Metered data plans receive unlimited data for 60 days 
  • Additional 20GB of mobile hotspot data per month for 60 days 


Coming soon:

  • Mobile hotspot-capable handsets who do not have mobile hotspot today will receive 20GB per month for 60 days 


For 1 Million Project Foundation participants only:

  • Data allotment per student increased to 20GB each month from now through June 30, 2020


Acceleration of receipt of more than 100,000 new devices intended for use next school year


T-Mobile: The following refers to the next 60 days:

  • Current customers will have unlimited smartphone data (excluding roaming) 
  • An additional 20GB of mobile hotspot / tethering service 
  • Extra free data up to 5GB of data per month


Increasing the data allowance for free to schools and students using our EmpowerED digital learning programs to ensure each participant has access to at least 20GB of data per month

777 North F Street, San Bernardino, CA 92410 | Phone: (909) 381-1100 | Fax:

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